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Terms and Conditions

Terms and Conditions

  • Any logged bookings will expire 18 months after the guests travel date.
  • When new trainings are loaded any previous trainings will automatically expire if these have not already been claimed.
  • Complimentary nights can only be requested 60 days prior to the intended date of travel - Coconut Bay ONLY
  • Reservations subject to availabilitiy at the time of booking.
  • Complimentary nights are based on 2 adults sharing only. Extra adults, children or nights are priced at the industry rates (maximum 7 nights)
  • Reservations are made on the understanding that should the property become full with brochure paying guests, we reserve the right to move industry personnel to an alternative, comparable quality hotel.
  • Payment for additional nights/persons will be required at the time of booking.
  • Complimentary nights and pricing are based on Standard rooms only.
  • Subject to close outs at any time AND any close outs already in place.
  • Cancellation policy: Cancellations within 30 days of travel: 100% charge for additional nights paid.
  • Complimentary booking must have the industry staff member staying in the room.
  • Maximum of 7 nights complimentary at any resort per stay in Jamaica/St Lucia. At Couples Resorts, we would split this between 2 resorts.
  • US$4 per room per night Government Tax is to be paid locally for all complimentary nights – Couples Resorts ONLY 

Blackout dates apply:

  • Couples Resorts: Stays are available to request for travel 1st May – 19th December 2020 excluding 4th-5th October 2020 (Couples Swept Away & Couples Negril only) and 24th – 30th November 2020 (All Hotels).
  • Coconut Bay: Stays are available to request: 20th April – 18th December 2020 excluding 23rd May – 31st May, 18th July – 31st August, 23rd October - 31st October, 24th November - 30th November 2020.